In line with the latest Government announcement, please note that face coverings are mandatory in shops and public transport as of Tuesday 30th November 2021.
We’d like to reassure you that the wellbeing of our customers, colleagues and retailers remains our number one priority.
As always, thanks for your continued support and please keep an eye on our website and social media channels for the latest information and updates.
Click and Collect
Click & Collect makes shopping in Portsmouth easier and more convenient than ever before. Browse online, on your mobile or tablet device and order to collect in store at a time that suits you.
Click & Collect is available in a number of our retailers; many of who offer next day collection when ordering before a certain time.
Free parking when you Click & Collect
Been online shopping and need to pick up your Click & Collect packages? We’ve got you covered here at Cascades.
For everyone collecting their Click & Collect packages from a store in Cascades, we’ll give you 30 minutes free parking!
When you are collecting your package, the store will also give you a car park voucher that is valid for the Cascades multi story car park.
The ticket is only valid for the day you collect your package.
We work tirelessly to ensure the best service and shopping experience is provided to our customers.
Please find more information on the customer services we have on offer below, and how to contact us with your enquiries.
Our housekeeping team are determined to ensure the centre is always clean and safe for everyone’s use. If, for any reason you have cause for question or comment on the centre’s cleanliness please do not hesitate to contact us immediately.
We can all lose things and sometimes they can be precious and valuable; thankfully our shoppers are very good at handing in items that they have found in the centre.
If you have misplaced an item at the centre then please let us know as soon as possible; when we have the owner’s contact details we can reunite the item with the rightful owner. If we are unable to identify the item’s owner we hold on to items for six months; if these items are not claimed within that timeframe we pass them on to local charities.
Our security team are dedicated at trying to ensure the centre is safe for everyone’s use. If for any reason you would like to comment on the centre’s security please do not hesitate to contact us.
We welcome all comments from our shoppers and visitors. The content of every enquiry form is read and acted upon. It is only through the feedback of our customers that we are able to maintain and improve our standards throughout the centre. If you would like to leave us some feedback please contact us.
We have a number of facilities here at Cascades Shopping Centre to make sure your experience is as easy and convenient as possible so you can simply enjoy your day.
Our toilets can be found by our Spring Street entrance near to Sports Direct.
We have an award winning customer toilet complex; we have been awarded “Loo of the Year” 5 star award for the last 5 years.
- Public Toilets
- Disabled Toilets
- Baby Changing Facilities
- Including a separate baby feeding
room with en-suite parent and child
- Additional mother and child toilet
cubicle in the ladies toilet complex
- Baby change facilities are available in
Marks & Spencer.
- Including a separate baby feeding
You can enjoy Free WiFi whilst you are shopping at Cascades Shopping Centre.
If you would like to use the Portsmouth Shopmobility facilities you can visit the website at www.portsmouth.gov.uk/services/community/shopmobility/
Free Wheelchair Service
We are pleased to offer a free loan wheelchair service; simply speak to one of our patrolling staff or use the telephone by the lifts on the ground floor; this will come straight through to the customer service team. Proof of identity is required to use this service.
Cascades Shopping Centre is a great place to work, whether you’re looking for part-time or full-time opportunities.
If you have any enquiries relating to a charity promotion or event; please contact the Cascades centre management team on 02392 851 255 or email
See latest leasing availability here.
Leasing Opportunities/Available Shop Units
If you are interested in leasing a unit at Cascades, please contact either –
Tel: 020 7647 4819
Mob: 07861 214 667
Andrew Shepherd BSc (Hons) MRICS
234-235 Linen Hall, 162-168 Regent Street, London, W1B 5TG
Tel: 020 7287 2155
Mob: 07715 001 005
Whether you’re looking to launch a new product, promote your services, reinforce your market position or identify new customers, the mall space at Cascades Shopping Centre presents an excellent opportunity.
For further details please contact our commercialisation partner –
020 7043 4626
Here at Cascades Shopping Centre, the team work hard to give you the best shopping experience and love to hear your feedback.
02392 851 255